Policies

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Shipping:
Pop Sandusky ships products daily via the United States Postal Service. Shipping is currently only available within the United States, International shipping will be added soon. Rates are determined by weight and size. Most packages will be delivered within 3 to 10 business day, depending on the recipients address. In many areas Saturday and Sunday delivery may be available. If weekend delivery is available to your destination. Expedited shipping or faster delivery options will be shown when available. Shipping fees include all costs associated to the package being sent to our customer.

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Returns & Refunds:
We want our customers to be happy which is why most items we sell are covered if something is wrong. Contact the Customer Service Team through PopSandusky’s Contact page to begin a return, if you have any questions or issues with your order.

Make and adjustment or cancel an order before it shipped:
If you need to make a change to your order you should contact PopSandusky as soon as possible after placing the order before the order has shipped. Usually there is at least a 12-hour window after the order is placed to try to adjust some items, ask to combine shipping costs from multiple orders, or to cancel your order in its entirety. However, there is no guarantee to make changes once the order has shipped.

Returns & Refunds on Single Cards and Comics:
Due to the volatile nature of the market for these specific products, returns for Single Cards and Comics must be initiated within 48 hours of receipt. Contact the Customer Service Team through PopSandusky’s Contact page to begin a return, if you have any questions or issues with your order.

Returns & Refunds on sealed items:

If an item has been sent to you, and you opened the item, that item cannot be returned. There are no exceptions to this policy.  If there is a manufacturer’s defect with the item, we can assist you with contacting that Manufacturer’s customer service department. Contact the Customer Service Team through PopSandusky’s Contact page for assistance.

Missing Items:
We make great attempts at providing accurate orders, but from titme to time, mistakes can be made. If an item is missing from your order, contact the Customer Service Team through PopSandusky’s Contact page for assistance.

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Privacy:
We collect the following information from our buyers: Buyer name, Email, shipping, and billing addresses, Payment details, Phone number, IP address, Information about orders buyers initiate, and communications initiated by the buyer, along with overall buying behavior. We use this information for a variety of purposes, which include the following. Completing your purchase transactions and providing the services you request. Providing services to our sellers, including but not limited to supporting and processing orders, risk and fraud screening, authentication, and payments. Improving our Websites, features, and services. Conducting automated decision-making when necessary. Identifying your preferences so we can notify you of information or products, services, and promotions that might be of interest to you. Measuring the advertising effectiveness of our online and other advertisements and event. Improving merchandise selections, customer service, and the overall shopping experience. Communicating with you by email, postal mail, telephone, text message, or other means. In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public demographic information.

Update this Privacy Policy may be made in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website and where appropriate by other means. You acknowledge that your continued use of our Websites, Apps, and Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your personal data is subject to the updated Privacy Policy.

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